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    DameWare Remote Support x86/x64

    DameWare Remote Support (x86/x64) -- 81.56 MB

    DameWare Remote Support (DRS) is an affordable and easy-to-use systems administration and remote IT support tool that allows you to simplify and accelerate customer support. Wherever your end-users are located, you can remotely access their systems with the built-in DameWare Mini Remote Control software, and use the system tools on the DameWare Remote Support console to provide faster remote assistance.

    Top 5 Reasons to Use DameWare Remote Support Software

    Remote control Windows®, Linux®, and Mac OS® X systems

    Built-in tools for remote system monitoring, AD management, network diagnostics, and more

    Gain remote access to computers inside and outside the network firewall

    Deliver on-the-go remote assistance from iOS® and Android® mobile devices

    Remote IT support software for unlimited end-users

    Remotely Control Desktops, Laptops & Servers

    DameWare Remote Support includes Mini Remote Control (MRC), the award winning desktop sharing software used by thousands of IT pros worldwide for remote IT support. With MRC users can:

    Share a screen with end-users

    Transfer files during remote control sessions

    Initiate MRC, RDP or VNC sessions

    Chat with end-users

    Remotely control Windows, Mac OS X and Linux computers

    Securely Access Computers Outside the Firewall

    When deployed with the DameWare Central Server & Internet Proxy, DRS lets you provide remote IT support to end-users anywhere in the world. Through the Internet Proxy, users can:

    Initiate secure remote troubleshooting sessions

    Remotely control computers outside the firewall

    Communicate with end-users via chat

    Centrally Manage Users, Licenses, and Host Lists

    DameWare Remote Support now includes the DameWare Central Server & Administration Console with advanced management features. With the Administration Console, users can:

    Manage all DameWare users and permissions

    Create and share the Global Host List

    Control and activate all DRS and MRC licenses

    View current Internet and mobile sessions

    Support End-Users from Your iOS or Android Device

    DameWare Remote Support includes a mobile app for Android smartphones and tablets as well as iPhones and iPads. With DameWare Mobile, you can:

    Remotely control Windows computers

    Support servers & workstations from Android or iOS devices

    Troubleshoot end-user problems from anywhere

    Perform Windows Administration Tasks Remotely

    DameWare Remote Support lets you troubleshoot Windows computers remotely WITHOUT having to initiate full remote control sessions! DRS includes remote IT support tools that let you:

    Restart services and processes

    Manage disks, shares & peripherals

    Monitor system performance

    View and clear event logs

    Edit registries

    Manage Multiple Active Directory Domains

    DameWare Remote Support gives you the ability to manage multiple Active Directory domains from one software interface! From the DRS console, you can:

    Unlock user accounts & reset passwords

    Manage Organizational Units

    Update AD extended attributes

    Add users to distribution or security groups

    Edit Group Policies

    Support Computers Remotely via Intel vPro AMT

    DameWare Remote Support software lets you troubleshoot computers regardless of the state of their operating system with built-in Intel vPro AMT features. With DRS, you can:

    Remotely control computers with the AMT KVM Viewer

    Restart crashed computers

    Wake sleeping or hibernating computers

    Change BIOS settings of remote computers

    Export AD Objects & Windows Configurations

    DameWare Remote Support includes a tool that lets you export AD Objects and WMI information in bulk to CSV or XML formats. With the DameWare Exporter tool, you can:

    View software inventory on remote computers

    Manage configurations settings across your network

    Export Active Directory objects like users & groups

    View system properties of all Windows computers on your network

    Smart Card Login & Smart Card Authentication

    DameWare Remote support is the first remote support software to offer Smart Card login and authentication. Without using any Smart Card reader or other middleware, you can benefit from two-factor authentication for remote desktop connections in secure networks such as in Federal Government agencies.

    What's New in Version

    New Features and Improvements:

    AD Integration, user authentication against LDAP. SSO support

    Users can be imported from AD groups either as one-off selections or scheduled synchronization tasks; these users can then log in to DameWare Remote Support and Mini Remote Control with their Windows username and password

    Auto sign in for DameWare Centralized modules

    Setting enables the sign-on screen for DameWare Remote Support and Mini Remote Control to be skipped by AD credentialed users

    Global Host List can now show alias names as well as host names

    Aliases can now be displayed for hosts in the Global Host List.

    Fixed Issues:

    Problem with Dual Monitor refresh

    Missing icons after 11.1 upgrade

    Problem with Active Directory user and group import

    Error when mounting bootable ISO file

    Virtual CD booting from ISO using Intel AMT does not work

    Date format in notification emails improved

    OS : Windows XP / Vista / 7 / 8

    Language : English



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