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    ENGLISH COURSE • Career Paths English • Call Centers • Student's Book (2015)

    Career Paths English • Call Centers • Student's Book

    by Virginia Evans, Jenny Dooley and Sarah Miranda

    EXPRESS | 2015 | English | PDF, 121 pages | 26.96 MB

    Career Paths English Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.

    The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases. Every unit includes a test of reading comprehension, vocabulary and listening skills and leads students through written and oral production.

    Included Features

    A variety of realistic reading passages

    Career-specific dialogues

    45 reading and listening comprehension checks

    Over 400 vocabulary terms and phrases

    Guided speaking and writing exercises

    Complete glossary of terms and phrases

    Books 1-3 of Career Paths English Call Centers are rated for the Common European Framework of Reference for Languages at A1, A2 and B1 respectively.




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