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ارجو المساعده في امتحان الفاينال IT-Essentials-Final-Exam-From-1-10
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1 A technician needs to purchase a new video adapter for a computer. Which factors should be considered when selecting
type of hard drive installed
amount of memory installed
expansion slot type
case form factor
2 A user has been writing data to a USB flash memory drive. What should the user do before removing the device?
Shut down the computer.
Click on the Safely Remove Hardware icon in the system tray then on the device.
Right-click on the drive in My Computer, then click on Remove Drive .
Remove the power to the drive.
3 When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables. two consumables are associated with an inkjet printer? (Choose two.)
4 A technician is planning to convert a file system from FAT32 to NTFS. What step should be taken before doing the
Create a complete system backup.
Backup the registry.
Set a System Restore Point.
Create an Emergency Repair Disk.
5 A user is experiencing slow print rates when printing files that contain large complex graphics. What could be done improve performance?
Use better quality media.
Add memory to the printer.
Run regular self-tests and test pages.
Change the printer cabling from parallel to serial.
6 In the event of a catastrophic system or hardware failure, which Windows XP utility provides a framework for saving recovering the operating system?
Emergency Repair Disk (ERD)
Automated System Recovery (ASR)
Windows Recovery Manager (WRM)
Automated Windows Recovery (AWR)
System Restore (SR)
7 Which two interface types make it possible to attach different external components to laptops and desktops without
powering the computer off? (Choose two.)
8 What characterizes spoofing?
Making data appear to come from a source other than the actual source.
Sending abnormally large amounts of data to a remote server to prevent user access to the server services.
Intercepting or inserting false information in traffic between two hosts.
Sending bulk e-mail to individuals, lists, or domains intending to prevent users from accessing e-mail.
9 What do the terms refresh rate, interlace, and aspect ratio explain?
hard drive efficiency
image properties of a monitor
10 A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What be done to remove these print jobs?
Cancel the jobs in the printer queue.
Select landscape or portrait image layout.
Set the printed image to colors or to grayscale.
Adjust the settings to match the colors on the screen to the colors on the printed sheet.
11 On which two occasions is it most likely that a technician will have to perform a clean operating system installation backup has not been performed? (Choose two.)
A user requires access to a new printer.
The existing operating system is corrupted.
The existing security software requires upgrading.
The computer is being moved to a different network.
A new replacement hard drive is installed in a computer.
12 A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic Where would the technician set the boot order for the PC?
13 Which protocol adds security to remote connections?
14 A workstation is experiencing an error that is caused by suspected dirty RAM contacts. Which two materials should used to clean the RAM module? (Choose two.)
home vacuum cleaner
mild cleaning solution
15 A customer needs to purchase a new power supply for a computer. What must be considered when selecting an
appropriate power supply?
The power supply converts DC to AC.
The power supply has sufficient wattage to support all components inside the computer.
The power supply provides at least 800 V.
The power supply must have both a P-8 and P-9 connector.
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16 A technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician investigate driver problems?
What approach should a technician take when receiving a call from a stressed customer?
Ask the customer to telephone back when the customer is feeling less stressed.
Ask the customer to hold, and then wait five minutes for the customer to calm down.
Try to establish a rapport with the customer.
Transfer the customer to a level-two technician who will ask the customer to explain the problem again.
The current IP configuration of a small company is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task?
Which Windows tool should be run before upgrading the operating system?
A computer technician needs to test the COM ports on some new computers. Which diagnostic tool can help achieve
digital port reader
Which type of cable standard uses a 9-pin connector and supports data rates in excess of 800 Mbps?
Why do mobile devices such as laptop computers use specially designed CPUs?
.They consume less power
They are smaller.
They are lighter.
They require customized cooling mechanisms.
ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store.
Which type of adapter will need to be installed on the servers to accomplish the desired redundancy?
multiple slave hard disk adapter
A call center technician answers a call from a frequent customer who is known to be impatient and lacks experience computers. The customer has an issue with an application that the call center supports. The customer informs the technician that the problem had been reported before but the original technician was rude, did not listen, and did the problem. If the technician is confident that the problem can be resolved by increasing the amount of memory computer, what should the technician do?
Tell the customer to install 1 GB of DDR2 PC2400 RAM.
Explain that the original technician is no good and the supervisor will be told.
Suggest that the customer purchase a new computer.
Confirm the issues and give detailed instructions to solve the problem.
A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrator notices repeated, larger than normal pings to the server. What is the name of this type of attack?
ping of death
A user is reporting that a new external hard drive is defective. The laptop will allow access to the drive at times, and will report that the drive cannot be found. Upon an initial examination of the laptop, it is discovered that the user USB devices connected to the laptop. What is the best quick solution to this problem?
Remove all the peripherals except the hard drive and observe the results.
Move the laptop to another location and observe the results.
Replace the power adapter and observe the results.
Replace the USB hub and observe the results.
Flash the BIOS on the laptop and observe the results.
When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security requirement, which file system should be chosen?
A customer is angry and calls to complain that the service scheduled on his computer took longer than expected. technician reviews the work order and notices that the service was performed by a new employee. How should the
Verify that the computer is working properly now.
Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer.
Explain that the repair technician sent to perform the repair is inexperienced.
Put the customer on hold until a supervisor is available.
When installing a service pack or security patches on an operating system, what should be done to protect the system the event of a faulty or aborted installation?
Create a restore point.
Check the updates for the latest ones.
Disable Automatic Updates to prevent interference with the current operation.
Test all aspects to ensure that the update is correct for the operating system.
A technician is designing a hardware preventive maintenance plan for a company. Which strategy should be included the plan?
Avoid performing maintenance operations on plug and play devices that are controlled by the operating system.
Only clean equipment that is requested by the customer.
Omit performing maintenance operations on components until the equipment malfunction.
Schedule and document routine maintenance tasks.
A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print as large
posters. However, the quality of the images printed as posters is poor. What should the user do?
Replace the flatbed scanner with an all-in-one device.
Use OCR software when scanning the photographs.
Save the scanned file in JPEG not TIFF format.
Increase the resolution of the scanner.
32 Because of the potential for electric shock, which two computer components should only be serviced by authorized
personnel? (Choose two.)
ink jet printer
33 A technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician investigate driver problems?
Which network device uses a MAC address table to segment the network?
ABC Company wants to configure laptops to automatically power components off to improve battery life. Which management control can be used to accomplish this?
A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy light remains lit constantly. What is most likely the cause of the problem?
The new floppy drive is faulty
. The ribbon cable is installed incorrectly.
The jumper settings are set incorrectly for the floppy drive.
The floppy drive has been disabled in the BIOS.
A company is expanding its business to other countries. All branch offices must remain connected to corporate headquarters at all times. Which network technology is required to support this requirement?
An employee is receiving e-mail from unknown banks asking for username and password information. Which type security attack is the employee experiencing?
A user has a motherboard with a ZIF socket. Which type of processor connector can the user add to this motherboard?
40 Which two types of connectors can be found on DVI cables? (Choose two.)
A newly purchased scanner is not functioning as efficiently as expected. Which step should a technician take to improve performance?
Download drivers and utilities from a user forum on the Internet.
Download drivers and utilities from the manufacturer web site.
Reinstall the software that came with the scanner.
Buy a different scanner.
A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update?
Run a System Restore from the last restore point.
Use the Add or Remove Hardware applet in the Control Panel to remove the update.
Restore the hard drive from the last system backup.
Use the Recovery Console to restore the operating system.
What should always be done prior to replacing components that are not hot-swappable in a laptop?
Discharge all power that remains in the battery.
Place the laptop in hibernate mode.
Unplug the laptop and remove the battery.
Remove all PC cards and expansion cards.
44 A home computer owner has a PC system that runs Windows XP. For security reasons the owner has been using a local user account for a number of years. The owner wishes to install a new piece of software, but the user account not have the necessary permissions. Which type of account does the owner need to use to install the new software?
45 When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step
during the boot sequence?
BIOS reads the MBR.
NTDETECT.COM is used to detect any installed hardware.
NTDLR reads the registry files.
The WINLOGON.EXE program is started.
46 Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working are left open, and there is no power used by the laptop?
Left on with no power mode
47 A network technician receives an error that there is insufficient physical disk space on an external drive to hold a a Windows XP computer. What is a possible cause for the problem?
The technician lacks the file attribute rights to the file to copy it to the external drive.
The external drive is formatted with a FAT 32 file system and the file is too large for that file system.
The file is a system file and will cause the operating system to fail if it is moved.
The technician needs to add the file to the Master File System before trying to move the file.
48 Which three things should be investigated first when troubleshooting a printer? (Choose three.)
corrupt print driver
out of paper
operating system compatibility
49 What is the logical topology used for the Ethernet architecture?
A computer can access devices on the same network but can not access devices on other networks. What is the probable cause of this problem?
The cable is not connected properly to the NIC.
The computer has an invalid IP address.
The computer has an incorrect subnet mask.
The computer has an invalid default gateway address.
51 What is the purpose of an IRQ?
Perform input/output between the CPU and peripherals.
Establish peer-to-peer communication between devices and software. Request information from the CPU.
Access the computer RAM for reading and writing.
52 A user believes that a data file on a Windows XP computer has been corrupted. Which utility can provide the best information about the data file?
53 A technician is having trouble with laptops that keep overheating. What preventive maintenance procedure can be performed on the laptops to reduce this problem?
Regularly replace the laptop battery.
Encourage users to run the laptop from the battery more often.
Encourage users to run the laptop from the AC adapter more often.
Remove and clean the CPU.
Clean the air vents.
Replace the fan.
54 A technician wants to create a new partition on a new additional hard drive. Which tool should be used?
55 A student enables file sharing on a laptop so that a friend can access music files. Which type of service is being configured?
56 Which protocol dynamically assigns IP addresses to network devices?
57 The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver?
Microsoft Update website
printer installation disk
Windows Device Manager
Windows hardware profiles
58A home computer user is trying to customize the power management on a computer using Windows XP. However, the custom configuration is unsuccessful. What task must be completed to enable power management to be configured?
ACPI power management must be enabled in the BIOS using Administrative Tools in the Windows Control Panel.
APM power management mode must be configured in the BIOS before ACPI can be used to
enable power management.
APM power management mode must be configured in the BIOS so that Windows XP can be used to enable power management.
ACPI power management mode must be enabled in the BIOS before Windows XP can be used to configure power management.
59 A technician is asked to set up one hard drive that will support two operating systems and will store data files in three separate drive locations. Which partition settings will support these requirements?
1 primary, 3 active, 1 extended, 2 logical
2 logical, 2 active, 3 extended
2 primary, 1 active, 1 extended, 3 logical
3 primary, 1 active, 2 extended
60 What are three important considerations when installing a CPU on a motherboard? (Choose three.)
Antistatic precautions are taken.
The CPU is correctly aligned and placed in the socket.
The CPU contacts are first cleaned with isopropyl alcohol.
The CPU heat sink and fan assembly are correctly installed.
The CMOS EPROM battery is removed prior to installing the CPU.
Maximum insertion force is applied to the load lever so the CPU is locked in place.
61 Which three benefits are gained by networking computers? (Choose three.)
decreased need of personal training
fewer peripherals needed
decreased computer-to-user ratio
lower cost licensing
increased user specialization
increased communication capabilities
62 A call center technician is on a call with a customer when a colleague indicates that there is something to discuss. What should the technician do?
Interrupt the customer and ask whether the customer would mind going on hold for a few minutes.
Tell the customer that the call will be put on hold for a few minutes.
Signal to the colleague to wait.
Mute the line to the customer while discussing the issue with the colleague.
63 A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested technician is away from the office for the next hour. What is the best way to handle this call?
Refer the angry customer to a supervisor.
Advise the customer that the requested technician is out of the office and insist on trying to resolve the problem.
Make an offer to help the customer immediately, and advise the customer that otherwise the requested technician will call the customer back within two hours.
Ignore the request for the specific technician by walking through a step-by-step process with the customer in an attempt to refocus the customer and solve the problem.
64 Where in Windows XP can the shutdown, hibernate, and standby modes be configured?
Start > Control Panel > Power Options
Start > Control Panel > Administrative Tools
Start > Control Panel > Power Modes
Start > Control Panel > System
65 Which are three steps in the laser printing process? (Choose three.)
66 What is the purpose of wearing an antistatic wrist strap?
to reduce the electrical charge to a harmless level in a monitor
to protect the user from any harmful electrical discharge
to equalize the electrical charge between the user and the equipment
to monitor the electrical charge that is generated between the user and the equipment
67 A tire store needs to print customer invoices using carbon copy paper so that both the store and the customer have a copy. What is the best printer solution?
68 Which two ports on a laptop allow connection or removal of external devices, such as hard drives or printers, without powering off the computer? (Choose two.)
69 Which motherboard feature controls the amount of data that a CPU transfers at one time?
pin grid array
front side bus
70 A technician needs to free some hard disk space in a computer. Which management tool can help find files that can be safely deleted?
71 Refer to the exhibit. Which two port types are shown in the graphic? (Choose two.)
72 All default Windows XP tools and utilities are installed on a computer. The technician discovered that a few other Windows components are still needed. Which procedure can accomplish this task?
Press Ctrl-Alt-Del. Choose Task Manager > Performance > Add/Remove Windows Components
Open the Windows XP CD. Locate the Windows Components folder. Right click on Component. Choose Install.
Right click on the Desk Top. Choose Properties > Settings > Add/Remove Windows Components
Choose Start > Control Panel > Add Remove Programs > Add/Remove Windows Components
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