سعد الدين

المسؤول الفني
#1


مكتب المساعدة بلس - انها مثالية على شبكة الإنترنت تطبيق لتشغيل خدمات الدعم وإدارة الأصول الفنية. ويتكون النظام من عدة أدوات تم دمجها في وحدة واحدة: تجهيز الطلبات، تتبع الأصول والمشتريات وإدارة العقود، والخدمة الذاتية

مكتب المساعدة يوفر كل ما تحتاجه لموظفي الدعم التقني بالكامل لتقنية المعلومات

خدمة الدعم الفني
قوية وسهلة الاستخدام لنظام اومنظمات خدمات الدعم التقني لأتمتة خدمة العملاء، ويعزز موثوقية واكتمال دعم تكنولوجيا المعلومات للعملاء الداخليين والخارجيين

برنامج الشبكات
Zoho ManageEngine ServiceDesk Plus Enterprise v9.0.0.9023 x86 x64 2014, MULT



Year: 2014
Version: v9.0.0.9023
Developer: ZOHO Inc.
Platform: Windows server 2012; Windows 2000 + SP4; Windows 2000/2003 Server; Windows XP Professional
Windows 2008 Server; Windows 7.
Linux: Red Hat Linux 7.2 and above; Linux Debian 3.0

System requirements: Windows: 2003 Server, 2000 Server, you 2000 professional, XP Professional,
Intel Core Duo 1.7Ghz or higher, 1GB of RAM.
Compatible with W7: Full
Language: Multi
Medicine: Present

Description
ManageEngine ServiceDesk Plus - it's perfect web-based application for the operation of technical support and asset management services. The system consists of several combined into one unit: the processing of applications, Asset Tracking, Purchasing, Contract Management, Self-Service Portal and Knowledge Base - and all this at an affordable price. ServiceDesk Plus provides all you need for a fully functional technical support staff of the Information Technology

Technical support service
Powerful and easy-to-use system of technical support services help organizations to automate customer service, enhances the reliability and completeness of the IT-support for both internal and external customers

Updated
added
UP until 9.0.9007
a version for Linux
up

Additional Information
Self-Service portal
Reduce the number of calls to the Service support through the use of self-service portal - a web application with which users can browse the knowledge base, to send an application or to check the status of open applications without going directly to the Personnel Support Service.
Knowledge base
Give your professionals quick access to answers to questions via the Web application knowledge with extensive search and thus accelerate problem solving.
Management agreements on the quality of service (SLA)
You can increase customer satisfaction by implementing the appropriate quality of service agreement (SLA), monitoring their performance and the inclusion of escalations in violation of the SLA.
Asset management and inventory of IT-department
Monitor IT-assets of the entire organization and get accurate information about the hardware and software of workstations running Windows and Linux.
Tracking software licenses
Monitor the use of the software, to stop violations of the license agreements, to maintain compatibility. Optimize software costs by receiving accurate information about what you already have and what you really need to buy.
Order tracking
IT-department using the tracking feature and automatically create assets from orders Manage orders.
Product Directory
Create a complete list of all the assets and product types that your organization has, and maintain statistics for each type.
contract Management
Keep track of all the contracts and the lease-related technical support / service, using the Service Desk Plus. Always have the latest information on the contract expiration date.
Integration with OpManager
Service Desk Plus tightly interacts with OpManager, network monitoring program for, and can automatically generate queries when problems are detected on the network.
Reports
Create a custom report with the necessary fields in the form of a table or matrix form, or choose from a list of ready-made templates

New Feature in 9023 (Released on: 14 0ctober, 2014)
SDF-57095: Scan: Support for scanning Cisco IP Phones
Issues Fixed in 9023
SD-57142: Scan: Service tag not fetched for AIX machines.
SD-56206: Scan: Software not fetched in SUSE Linux Enterprise server 10.
SD-56823: Scan: Can not scan VMWare machines using special characters ($, &) in their credentials
SD-57435: Scan: sudo su - command is executing for all non-linux machines (solaris).
SD-57389: Scan: Exception while scanning ESX machines if the relationship between Host machine and Virtual machine already created manually.
SD-57424: Scan: Null Pointer Exception during scan if entry is added in exclude IP Address settings.
SD-57295: Scan: Software are duplicated if backslash is at the end of the software name.
SD-57624: Scan: VMWare machines get duplicated (new machines with <Name> _old being created) while scanning ESX host machines.
SD-57296: Scan: While scanning network devices, preference is given to DNS name of devices instead of sysName obtained through SNMP while scanning.
SD-57338: CMDB API: Unable to update Support group via CMDB API.
SD-57293: Asset: Drive usage information is displayed wrong in workstation hardware details page.
SD-43938: Asset: Ability to add new product and vendor by technicians with "Adding New Product" and "Adding New Vendor" roles in add new Workstation / asset form apart from just PO form.
SD-57133: Asset CSV Import: Can not add a server with value for "Is Virtual" as false.
SD-57222: Asset: Depreciation percentage value in workstation details page is not truncated after two decimal points.
SD-57743: Agent: Timeout value for agent scanning and remote desktop have been made configurable in the database.
SD-45037: Asset CSV Import: IP Address field is not available while importing IT Assets.
SD-57305: Contracts: Need to show the custom contract id in contract notification template instead of contract id.
SD-57323: Contract: While editing a contract invalid e-mail address is thrown if there is no mail-ids configured.
SD-57297: PO: Unable to receive items from Purchase Order when the user does not have role to create PO.
SD-57294: Remote Server: Null Pointer Exception while importing user data from the remote server when the user has login credentials only in remote server


x32 Bit SystemX64 Bit System
375MB

تحميل من سرفر البوابة

http://archive.org/download/002/003/Zoho.ManageEngine.ServiceDesk.Plus.Ent.v9.0.0.9023.rar


+ تورنت بالمرفقات


تحياتي
 

المرفقات

Mohamed sh

Mohamed sh

مشرف المنتدى الوثائقي
#2
جزاكَ الله خيراً أخي damas
 
Dzhamza

Dzhamza

الوسـام الماسـي
#3
..........
شكراً أستاذنا القدير أبو محمد
 
كمال بدر

كمال بدر

الوسـام الماسـي
#4

جزاكَ الله خيراً أخي الكريم عن هذا الطرح القيم والنافع والمفيد ... تقبل تحياتي..
 
وائل مصطفى محمود

وائل مصطفى محمود

الوسـام الماسـي
#5
بارك الله فيك .
 

دراكون12

مشرف اقسام الكورسات والاسطوانات التعليمية واللغات
#6
بارك الله فيك أخي الكريم و جزاك الله كل خير​
 

ahmadkht

عضو مشارك
#7
بارك الله فيك اخي الكريم...
 

superozi

عضو مشارك
#8
good.. ....
 

أعلى