Microsoft System Center Service Manager 2010
System Center Service Manager 2010, a new addition to the System Center suite of products, delivers an integrated platform for automating and adapting IT Service Management best practices to your organization’s requirements.
Service Manager provides built-in processes based on industry best practices for incident and problem resolution, change control, and asset lifecycle management. Through its configuration management database (CMDB) and process integration, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory Domain Services.
By orchestrating and unifying the knowledge across the System Center suite, Service Manager helps IT continuously adapt to new business requirements while reducing cost, lowering time to resolution, and helping to align IT to the business.